Teaching Interpersonal Communication in a Business Communication Course
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Teaching Interpersonal Communication in a Business Communication Course
An online magazine by Bovee & Thill, authors of the leading textbooks in business communication and business writing, published by Pearson, featuring resources about interpersonal communication. For more information about Bovee & Thill texts and their exclusive, superior coverage of interpersonal communication, visit http://boveeandthillbusinesscommunicationblog.com. For instructor examination copies, go http://blog.businesscommunicationnetwork.com/texts. To find your local sales representative, go to http://www.pearsonhighered.com/educator/replocator. To contact the authors, use this form: https://businesscommunicationnetwork.com/contact-us/. To get a free Comprehensive Guide to Business Communication Instructional Resources, visit http://blog.businesscommunicationnetwork.com/resources. Subscribe to a free weekly newsletter of new posts to all 11 of Bovee & Thill's Online Magazines: http://sco.lt/8kgeVV.
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What Great Listeners Actually Do

What Great Listeners Actually Do | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
What makes a good listener? Most people think is comes down to three components: not interrupting the speaker, following along with facial expressions, and being able to repeat back almost verbatim what the speaker has just said. According to research from Zenger and Folkman, however, we’re doing it all wrong. Instead of thinking of a good listener as a sponge —absorbing everything but providing little feedback — a skilled listener should be thought of as a trampoline who amplifies and supports a speaker’s thoughts by providing constructive feedback. Engaging in a two-way conversation is essential, according to data, and Zenger and Folkman define six levels of listening, all meant to help listeners develop this skill.
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Handling Difficult Conversations by Bovee & Thill

All business professionals eventually find themselves in situations where they need to have difficult and sometimes unwelcome conversations. This might involve giving an employee a negative performance evaluation, explaining to your boss why a project you’ve been assigned is unworkable, or simply trying to smooth things over with a colleague. These conversations are challenging because they can involve emotions, egos, and legitimate conflicts with differing points of view.

Here are some useful tips to help reduce the stress of these encounters and ensure more productive outcomes.
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50 Everyday Sayings Almost Everyone Gets Wrong

50 Everyday Sayings Almost Everyone Gets Wrong | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Are you afraid of worse coming to worse in this doggy dog world? Are you honing in on an answer? Yeah, you're guilty of the most commonly misused phrases.
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Stop Saying 'I'm So Busy.' Harvard Study Say Successful People Do This

Stop Saying 'I'm So Busy.' Harvard Study Say Successful People Do This | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Guess what? Everyone is busy, so while you might think the message you're sending is, "I'm really slammed," what the other person really hears is, "What I'm doing is more important than you." Once that divisiveness sets in, things can get toxic...fast.
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An Introvert's Guide To Small Talk: Eight Painless Tips

An Introvert's Guide To Small Talk: Eight Painless Tips | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Introverts tend to dread small talk - but it doesn't have to be awkward or painful. By learning a few simple techniques, you can polish your conversational skills and make a positive impression.
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The 50 Most Annoying Things People Do--and How to Avoid Them

The 50 Most Annoying Things People Do--and How to Avoid Them | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
From poor etiquette at mealtime to behaviors that drive coworkers crazy, we're all familiar with these annoying things people do.
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5 Questions Smart People Ask Themselves Before They Speak

5 Questions Smart People Ask Themselves Before They Speak | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
To make your interactions with others more productive and meaningful, ask yourself: "What else could I learn if I just keep listening?"
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Kicking Yourself for Not Saying Something at a Meeting? Here’s How to Speak up Skillfully

Kicking Yourself for Not Saying Something at a Meeting? Here’s How to Speak up Skillfully | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Those days of holding back what you really think are over. Leadership consultant Molly Tschang provides five simple tips to help you effectively speak your mind.
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11 Habits of Ridiculously Likable People That Can Be Self-Taught

11 Habits of Ridiculously Likable People That Can Be Self-Taught | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"Likeable people do better in life in general. They attract more people to them, along with opportunities and invitations. Some say they are likeable because they get more “breaks” than the average person. I think it’s the opposite, and there is a lot of research to back up my opinion. I wrote about the happiness advantage here.

 

"But if likeable people get further in life, can we become more likeable, or are we dealing with an inherited genetic code that has our gregarious dial preset before birth? No matter what our natural predisposition is, I’m certain we all can improve our likeability factor by changing a few key behaviors."

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12 Things People Decide Within Seconds of Meeting You

12 Things People Decide Within Seconds of Meeting You | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
It takes just three seconds for someone to determine whether they like you and want to do business with you. Make that time count.
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12 Negative Behaviors That Highly Likable People Avoid

12 Negative Behaviors That Highly Likable People Avoid | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

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  • Scott Mautz is a motivational speaker, best-selling author, and former executive at Proctor & Gamble. 
  • Mautz says that being likable is not only an important personal attribute, but one that he considers key to being successful in the business world, whether as a boss or an employee.
  • Highly successful people are careful to avoid the most unlikable behaviors, which include humblebragging, being dramatic, needing constant validation, and giving shallow compliments.

 

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Why Small Talk Is So Excruciating

Why Small Talk Is So Excruciating | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Research shows that small talk is no small thing.
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Most People Are Bad at Arguing. These Two Techniques Will Make You Better.

Most People Are Bad at Arguing. These Two Techniques Will Make You Better. | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"It’s not impossible to make your argument stick. And there’s been some good scientific work on this. Here are two strategies that, based on the evidence, seem promising."

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Resolving Workplace Conflicts by Bovee & Thill

Conflict is inevitable in business as people with differing ideas, priorities, and personalities are expected to work toward common goals. It can even be helpful when it generates new ideas and new solutions to business challenges. But conflict often hampers productivity and hinders working relationships, so conflict resolution is an important skill for all professionals.

Here are five steps you can follow to address conflict in positive, mutually beneficial ways.

.See also http://blog.businesscommunicationnetwork.com

#teachingbusinesscommunication
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Order Examination Copies of Bovee & Thill Textbooks

Order Examination Copies of Bovee & Thill Textbooks | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Bovee and Thill are the recognized leaders in the field of digital communication, social media, and technology--including mobile communication and artificial intelligence, and were the first authors to cover these topics. They continue to be far ahead of all other texts with heir cutting-edge coverage.

 

The Three Essential Topics That Today's Business Communication Course Must Address

 

Video: The New World of Business Communication

 

Visit this page today to conveniently order examination copies of Bovee and Thill business communication textbooks.

 

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6 Qualities of Extremely Likable People, According to Science

6 Qualities of Extremely Likable People, According to Science | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"When it comes to being a likable person, the possibilities are endless. But to really expand your networks, science says these tips will help you be more likable."

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How to Help Someone When They’re Sad

How to Help Someone When They’re Sad | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
A limited yet growing body of research suggests that one of the most powerful ways to support someone is also the simplest: Start a conversation.
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Now, Double the Coverage of Interpersonal Communication in the New, 14th Edition

Now, Double the Coverage of Interpersonal Communication in the New, 14th Edition | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Conversation skills, active listening, negotiation, conflict resolution nonverbal communication, collaboration, and productive meetings are all covered.

 

Prepare students for the demands of workplace communication with Excellence in Business Communication, 14th Edition (Pearson), and its expanded coverage of interpersonal communication.

 

Order an examination copy.

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How to Collaborate with People You Don’t Like

How to Collaborate with People You Don’t Like | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

It starts with acceptance and reflection. Here are the specific steps you should follow."

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The Lost Art of Listening

The Lost Art of Listening | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"Think about how rare good listening is. It’s common for doctors to interrupt their patients within 11 seconds, even though patients may need 29 seconds to describe their symptoms.

And among managers who had been rated as the worst listeners by their employees, 94 percent of them evaluated themselves as good or very good listeners. In one poll, one-third of women said their pets were better listeners than their partners."

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Why We Should All Stop Saying “I Know Exactly How You Feel”

Why We Should All Stop Saying “I Know Exactly How You Feel” | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"You don’t. And you’re also steering the focus away from someone who probably just wants to be heard. Here’s how to be a more considerate conversation partner, says radio host and writer Celeste Headlee."

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7 Ways to Be a Better Communicator — by Tweaking Your Body Language

7 Ways to Be a Better Communicator — by Tweaking Your Body Language | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"Body language is so much more than moving one’s hands or waving one’s arms — and it’s also something we should all get comfortable with using, says communications expert David PJ Phillips. Phillips has spent years analyzing 5,000 public speakers to identify what moves work — and which ones don’t — when talking to an audience."

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9 Ways to Start a Conversation with Absolutely Anyone

9 Ways to Start a Conversation with Absolutely Anyone | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
There's a way to connect with anyone, from the CEO to a new acquaintance. Try asking them for advice.
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7 Simple Ways to Make Your Meetings Quicker and More Productive

7 Simple Ways to Make Your Meetings Quicker and More Productive | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Most companies hold too many meetings. And the more time people spend in meetings, the less they do on the work that needs to get done.
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The Future of Meetings – Using Artificial Intelligence (AI) to Improve Team Collaboration

The Future of Meetings – Using Artificial Intelligence (AI) to Improve Team Collaboration | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"It’s clear that artificial intelligence (AI) will be an important part of the way we communicate and collaborate in the foreseeable future.

 

"Tying in AI technologies with business communication applications such as team collaboration and unified communications can improve worker productivity, save time, and improve the overall business flow."

 

Bovee and Thill are the only business communication authors who include coverage of artificial intelligence in these textbooks:  Business Communication Today and Excellence in Business Communication. See for yourself. Visit http://blog.businesscommunicationnetwork.com/texts

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