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Review Highlights
“My family and I did hog up the line but Bari was very patient with us and gave us great customer service.” in 3 reviews
“We stopped in to pick up some things for the road and to get some coffee at the Starbucks inside.” in 3 reviews
“They have a new employee at the self check who actually goes all out to help.” in 3 reviews
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- Apr 25, 20241 check-in
Quality/Quantity - Came here for the ad item 8lbs of oranges for $4.99, but they were out of stock.
Ended up buying like 5lbs of grapes.
Atmosphere - Good size location.
Cool soda display of the American Flag under your Thank You sign, see picture.
Has many, if not all departments, including a Starbucks & US Bank; see pictures.
You need a code to use the bathrooms, but the men's restroom was unlocked. I just pushed the door open.
Plenty of mall parking.
Open 7 days a week from 5am to 2am.
Service - Self service.
Also available are curbside pick up or delivery.
Price - I think we paid $10. I believe oranges and strawberries are in season, not grapes, so prices reflect that.
Owner Comment - Congrats on your success since 1915 with your 904 locations in 17 states. In 2015, Albertsons purchased Safeway.Helpful 10Thanks 1Love this 9Oh no 0 - 2732471852May 12, 2024Updated review3 check-ins
Tip not review, if you work nights and have to shop at 1am, you are apparently not entitled to the same kind of customer service one might get during "normal" business hours. GLO or Gloria, there is a way to speak to people, and 2am does not give you permission to be rude.
Dear Safeway: not selling gift cards after a certain hour does not deter fraudulent activity they will just come earlier...Helpful 3Thanks 1Love this 0Oh no 2Mar 28, 2020Previous reviewSafeway please do better. Your customers are not honoring 6 feet apart for social distancing.
Please put tape markings on the floor or have a team member walk the floor to remind people. The check out clerk should not have to leave the register to regulate spacing distance in her line!
And customers don't be abusive to staff working in this stressful time! Let's be patient and kind! Thank u to the lady in line that watched my basket so I could grab one more item!
Thank you to everyone willing to work in this climate!Mar 16, 2020Previous reviewThey have a sign posted only 2 toilet paper and 2 paper towels for purchase but the cashiers still rang up hoarders with a cart full....I just want to purchase for NORMAL use!! Come on people JUST STOP!
Mar 15, 2020Previous reviewI always pick up cakes for work from here. They are usually freshly baked and beautifully decorated. I was embarrassed with this purchase because I didn't check the spelling on the message before leaving the store. I forgot to post this last month...the current month is easier to spell, maybe I'll try again....
- Erika D.Hayward, CA3915446Dec 8, 2023
I live within walking distance of a Safeway. This isn't it, but I will gladly drive several miles to shop here instead.
It's clean, it's well stocked, the produce is always very fresh. Always a good variety, and I've never had any issues finding what I'm looking for.
But the biggest reason is that unlike other Safeways in the area, it hasn't locked its pharmacy/wine section down into a smaller gated area within the store where you're constantly watched by security cameras and actual guards and have to go through a separate checkout just to get a bottle of cough medicine.
Unlike some other Safeways, this one has not built security gates around its entrances that prevent you from leaving unless you buy something.
I'm very socially anxious, and the over-the-top security measures at the other stores make me very nervous. I feel like they're treating me like a potential shoplifter rather than a valued customer every time I go in.
I just want to walk in, find my groceries, and pay for them at the self checkout without anyone watching me. This is a good store where I can do just that, and the self-checkout area is pretty big so I usually don't even have to wait in line. Thank you for letting me shop in peace.Helpful 1Thanks 1Love this 1Oh no 0 - Carmen B.CA, CA08May 17, 2024
Long story short Safeway needs to teach their employees how to provide a good customer service. Astara this lady at the register doesn't even ask how are you ? Or wish you a good day or night at the end of the purchase. She just says OK when you arrive to the register and "OK " as she hands you your receipt without smiling . I personally not feel welcome to this store tonight !
Helpful 0Thanks 0Love this 0Oh no 0 - Jun 21, 2023
Came here for the 1st time to get a few things. It is a smaller store, but still has lots of items. I'm just not sure why I couldn't find the soup aisle. Otherwise, had everything I was looking for.
Store is clean though some aisles are very narrow.
Parking lot is on the smaller side, but it surrounds the store. If you can't find parking in front, go around to the sides.
Will come back again when I'm in the area. Especially since there are carts to use.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Dawn M.
Jun 21, 2023
Hello Janice, we are sorry to hear that you were unable to find the soups, our aisles were narrow, and a small store plus parking. We are hoping with more visits we start to grow on you. We also would like to get you in touch with someone from our team to reach out to you regarding these matters. To provide us with your contact information please visit our page, scroll down to Contact Us, and select your preferred method of contact. We look forward to hearing back from you.
- 1636393056Jun 4, 2022
Well where do I begin
Giant chain store that can fulfill everything you need in one trip from medication to flora
Special deals are on Fridays with the $5 deal where sometime don't need but would buy just for the deal
My local Safeway is clean and you know is a good deal when the "deal" items are empty on shelves
Staff is friendly and efficient
Shoppers are cordial
Not bad for a chainHelpful 14Thanks 0Love this 11Oh no 0Business owner information
Dawn M.
Jun 5, 2022
Frances, your review is appreciated and has been shared with the store team to let them know to keep up the great work. Always feel free to chat with us on our site through our Contact US page with any questions or suggestions to better your future shopping experience. Have a great day!
- Jerry Y.Albany, CA38261Jul 19, 2023
This location does not have shopping baskets due to rampant theft. This means, the shoppers are to suffer if you plan on just buying a few items. It doesn't make sense to push a big shopping cart for a handful of items. I've seen many elderly folks struggle to hold on to a few items that they have. Management should really take note and improve the situation for shoppers. Instead, they're punishing shoppers because of bad actors that they don't have a solution to the problem.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Dawn M.
Jul 19, 2023
Thank you for your feedback. We are sorry to hear about your experience. We have directed your concerns to our proper teams for further review. If you would like to be personally contacted regarding your experience, please visit us on our site or Contact Us page. Have a great rest of your week.
- Larry K.Castro Valley, CA363712Jul 2, 2023
2nd time in a week I am in the "express" lane and the person ahead of me has 60+ items. The cashier said it's ok??? Really??? Should be no stars here.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Dawn M.
Jul 3, 2023
We're sorry to hear about your experience in your local store, Larry. Your comments have been shared with our teams. In the meantime, we welcome you to chat with us on our site, so we can have someone from our leadership team follow up with you about this. You can also reach out to us through our Contact Us page. We hope to hear from you soon!
- Jon R.CA, CA2231Nov 12, 2022
It's very cool to be able to show up at 5:45 am on the morning of my 31st anniversary and get my wife a stunningly beautiful bouquet of flowers and some groceries that we needed. Can't beat that convenience! And the staff were very bright and friendly. Another plus at 5:45 am.
Good job, Safeway.Helpful 1Thanks 0Love this 1Oh no 0 - Ashley N.Oakland, CA0254May 26, 2023
I was a frequent shopper at this Safeway and will no longer return here.
The manager on the floor today was either a Robert or a Mike I can't remember. He was extremely rude to not only customers but staff as well. If your working in customer service expect customers to have questions.
I normally shop here when this location first opens since it's less busy, I took a chance today and seen the manager could not keep his cool with how busy they were.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Dawn M.
May 26, 2023
We are concerned to hear this about our manager, Ashley. We have shared with the appropriate management team. Please chat with us on our site or reach out to us through our Contact us page, with your ph# if you would like to be contacted. Thank you for shopping with us.
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