Jed Cawthorne MBA CIP IG 👑
Mississauga, Ontario, Canada
3K followers
500+ connections
About
Director Analyst in the Digital Workplace group at Gartner, providing insights and advice…
Articles by Jed
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How Generative AI can improve Enterprise Search
How Generative AI can improve Enterprise Search
I was inspired to write this post after listening to this weeks episode of “This Week in Windows” on Leo Laporte’s…
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AI in the real world
AI in the real world
Last week I was lucky enough to be part of a networking group that got to see the work of one of its member…
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A review of the ClearBox Sharepoint intranets-in-a-box 2019 report
A review of the ClearBox Sharepoint intranets-in-a-box 2019 report
Last year when ClearBox Consulting released their SharePoint Intranet-in-a-box report I wrote a review because I found…
Contributions
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What are the most effective tools for sharing process automation documentation?
Format, storage and sharing are all intrinsically linked by factors such as size and complexity of the process, potential complexity of use cases and exception handling etc, and by the depth of documentation required (by audit for example), frequency of update, and the target audiences and how broadly the documentation has to be shared.
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What are the most effective tools for sharing process automation documentation?
See above comment ref formats - sharing somewhat depends on and is linked to format e.g. Intranet site or Wiki versus DMS, but also on content and audience. Is this the "how to" documentation for the users, or the full design documentation with technical architecture etc.
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What are the most effective tools for sharing process automation documentation?
What I have done in the past: 1. Simple process, not many steps or tasks, simple exception management etc then a web page 2. Complex process, many steps or tasks, potentially complicated exception management, then fully documented in a PDF, but that PDF is accessible from a Web page as above. 3. Processes that may change on a periodic, even regular basis, due to it being new, feedback being received etc - as above plus a Wiki page to capture the dynamic nature of changes and updates.
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How do you use knowledge management software to support decision making and problem solving?
I would say this is the key element, KM is a strategy, an approach, and is largely about people. The software can be cool and helpful, but focus on the people using it through the user experience, and the change management, training and education that will allow them to use an software to its greatest potential.
Activity
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An interesting topic for sure - AI regulations are rapidly increasing. Join Gartner's webinar with Whit Andrews to explore how organizations can…
An interesting topic for sure - AI regulations are rapidly increasing. Join Gartner's webinar with Whit Andrews to explore how organizations can…
Shared by Jed Cawthorne MBA CIP IG 👑
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We are thrilled to announce the release of our latest whitepaper, "Advance Your Knowledge Management Outcomes with Communities of Practice" by Susan…
We are thrilled to announce the release of our latest whitepaper, "Advance Your Knowledge Management Outcomes with Communities of Practice" by Susan…
Liked by Jed Cawthorne MBA CIP IG 👑
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Even more Gartner goodness hot off the presses this week - our Information Governance Maturity Model! I feel I can make a big deal of this one…
Even more Gartner goodness hot off the presses this week - our Information Governance Maturity Model! I feel I can make a big deal of this one…
Shared by Jed Cawthorne MBA CIP IG 👑
Experience
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Education
Licenses & Certifications
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Business Process Management Specialist
AIIM
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Certificate in Information Security Management Principles
British Computer Society
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Certified Practitioner, Managing Successful Programmes (MSP)
UK (HM Govt.) Office of Government Commerce
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Chartered Information Technology Professional (CITP)
British Computer Society
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Enterprise 2.0 Practitioner
AIIM
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Enterprise Content Management Practitioner
AIIM
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Enterprise Content Management Specialist
AIIM
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Information Organization and Access Practitioner
AIIM
Publications
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Monthly Articles for CMS Wire
http://www.cmswire.com/author/jed-cawthorne/
See publicationArticles on various subjects around my specialist interests, and CMS Wires monthly themes.
Projects
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4th Year Capstone Project
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• Conducted research for the Bank of Montreal (BMO) on the use of enterprise-wide social media
• Data collected through 20+ structured interviews with varying user groups
• Produced recommendations on how different user groups within BMO should use enterprise-wide social media to improve efficiency, collaboration, knowledge sharing, and as an opportunity for innovationOther creators -
Recommendations received
29 people have recommended Jed
Join now to viewMore activity by Jed
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You don’t need more tools. You need people who know how to use them strategically. The Certified Information Professional (CIP) builds internal…
You don’t need more tools. You need people who know how to use them strategically. The Certified Information Professional (CIP) builds internal…
Liked by Jed Cawthorne MBA CIP IG 👑
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