In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2024 - 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2024 - 17:00 PDT
Scheduled - Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.
US West (N.California, N.California 2, N.California 3, N.California 4, N.California 5, N.California 6) US East (New York 2)
Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.
Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition.
During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Apr 19, 202417:00-21:00 PDT
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
SCA (SIP Connected Audio) APAC Region
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Zoom Meeting on Zoom Node,Integration/Marketplace/ZoomApp/Bot, Zoom Chat US Regions
Zoom Meeting on Zoom Node,Integration/Marketplace/ZoomApp/Bot, Zoom Chat International Regions,Canada (AU, EU, Asia, Middle East)
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Update -
We will be undergoing scheduled maintenance during this time.
Apr 08, 2024 - 08:19 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 08, 2024 - 05:20 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Zoom Meeting US Region
Zoom Meeting International Regions,Canada (AU, EU, Asia, Middle East)
ZDM/ZoomRoom/Zoom Revenue Accelerator/Whiteboard/Calendar/Billing US Region
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
The following, new and updated IP subnet range will be deployed to Zoom Phone and Zoom Contact Center resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.
New IPv4 Zoom Phone and ZCC range: 170.114.0.0/16
Additionally, the following 2 IP ranges have been removed from Zoom’s content delivery network:
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
SCA (SIP Connected Audio) EMEA Region
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Update -
As a reminder roughly 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version for all our Zoom clients and plugins this May 4th. This affects the following products: - Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune) - Zoom Rooms and Controllers - Zoom Phone Appliances - VDI Client and Plugin - Virtual Room Connector - Meetings Connector - Recording Connector - Meeting SDK (native and web) - Video SDK (native and web) - Zoom Node
Scheduled -
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on May 4, 2023. This affects the following products: - Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune) - Zoom Rooms (including Zoom Room Controllers and companion whiteboards) - Zoom Phone Appliances - VDI Client and Plugin - Virtual Room Connector - Meetings Connector - Recording Connector - Meetings SDK (Native and Web) - Video SDK (Native and Web) - Zoom Contact Center SDK (Native) - Zoom Node (including Meeting Connector ZC and MMR) - Zoom Phone Local Survivability (ZPLS) module
Please ensure your devices are updated to the latest version.
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
SCA (SIP Connected Audio) US & CA Region
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 19, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 09:00 PDT
Scheduled -
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.
Europe (Amsterdam)
Zoom will be transitioning to certificates signed by Digicert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.
Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.
During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Feb 27, 13:16 PST
Completed -
The scheduled maintenance has been completed.
Apr 19, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 PDT
Scheduled -
Zoom will perform service maintenance at our Asia Pacific (Singapore) data center starting on April 19th at 13:00 GMT (5:00 AM PST).
Zoom Phone users registered to the Asia Pacific (Singapore) data center will be automatically registered in an alternative Asia Pacific (Tokyo) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Tokyo) data center in addition to the Asia Pacific (Singapore) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Singapore) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Tokyo) data center. Traffic will continue to be routed through the Asia Pacific (Singapore) data center once the maintenance is completed.
Mar 8, 14:33 PST
Completed -
The scheduled maintenance has been completed.
Apr 19, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 PDT
Scheduled -
Zoom will perform service maintenance at our Asia Pacific (Melbourne) data center starting on April 19th at 13:00 GMT (5:00 AM PST).
Zoom Phone users registered to the Asia Pacific (Melbourne) data center will be automatically registered in an alternative Asia Pacific (Sydney) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s “Asia Pacific (Sydney)” data center in addition to the Asia Pacific (Melbourne) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Melbourne) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Sydney) data center. Traffic will continue to be routed through the Asia Pacific (Melbourne) data center once the maintenance is completed.
Mar 8, 14:33 PST
Completed -
The scheduled maintenance has been completed.
Apr 14, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 14, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Zoom Meeting US Region
Integration/Marketplace/ZoomApp International Regions Canada (AU, EU, Asia, Middle East)
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 13, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 PDT
Scheduled -
Zoom will be decommissioning Meeting and Webinar services in both our Switzerland and Ireland data centers as of April 13, 2024. Zoom will continue to support Meeting and Webinar services for customers in Switzerland and Ireland through other European locations. For customers using dial-in numbers for Meetings and Webinars, we recommend enabling data centers (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068382) in Germany and/or the Netherlands if you anticipate attendees joining from Europe if you have not done so already.
Apr 2, 16:08 PDT
Resolved -
On 4/14 4:14 AM UTC - 5:20 AM UTC, a subset of users may have faced issues accessing Zoom Workforce management. We have fixed this issue and the incident has been resolved.
Apr 13, 22:30 PDT
Completed -
The scheduled maintenance has been completed.
Apr 13, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 17:00 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Zoom Meeting US Region
ZDM/ZoomRoom/Zoom Revenue Accelerator/Whiteboard/Calendar/Billing US Region
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 13, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 19:00 PDT
Scheduled -
Zoom will perform service maintenance at our Mexico and Central America (Querétaro, MX) data center starting on March 29th at 03:00 GMT (07:00 PM PST).
Zoom Phone users registered to the Mexico and Central America (Querétaro, MX) data center will be automatically registered in an alternative South America (São Paulo) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s South America (São Paulo) data center in addition to the Mexico and Central America (Querétaro, MX) data center. During the maintenance window, connectivity to Zoom’s Mexico and Central America (Querétaro, MX) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s South America (São Paulo) data center. Traffic will continue to be routed through the Mexico and Central America (Querétaro, MX) data center once the maintenance is completed.
Mar 8, 14:32 PST
Trio C60s being used as Zoom Rooms Controllers configured in the manner described in the article will automatically poll the trio.zoom.us provisioning server once per day at a random time between the hours of 12:00 AM - 06:00 AM in their configured timezone. Once they contact the provisioning server, they will refresh their provisioning information and be instructed to download the update, install, and reboot. After rebooting, the Trio will be updated to its new firmware; the Poly Trio C60 8.1.5 firmware will automatically update itself to the Zoom Rooms Android Controller 5.15.5 application.
Depending on the version of Trio C60 firmware before the upgrade, the Zoom Rooms Android Controller may or may not retain its configuration and automatically pair to its configured Zoom Room. If your Trio C60 firmware version is 8.1.1 or greater, the Zoom Rooms Android Controller application will retain configuration and pairing. If your Trio C60 firmware version is below 8.1.1, the Zoom Rooms Android Controller application will be automatically signed out and must be manually signed in again. This is a one-time event, related to the upgrade, due to a firmware-level change starting in Trio C60 firmware version 8.1.1. For that reason, you may manually upgrade Trio C60 devices running older (pre 8.1.1) firmware from the device web GUI in advance of this provisioning server update, during a planned maintenance window so that they may be manually signed in to Zoom Rooms post-upgrade.
Mar 15, 11:07 PDT
Completed -
The scheduled maintenance has been completed.
Apr 12, 21:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 17:00 PDT
Scheduled -
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices since it already has the DigiCert Global Root G2 pushed from Zoom.
US East (Virginia 1, Virginia 2, Virginia 3, Virginia 4) US Central (Colorado, Colorado 2) US East (New York)
Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.
Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition.
During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Feb 27, 13:16 PST
Resolved -
This incident has been resolved.
Apr 12, 20:45 PDT
Monitoring -
We have resolved the issue regarding a delay in Zoom Phone recording within the Canada and Australia regional clusters. We will continue to monitor and provide updates as we have them.
Apr 12, 20:34 PDT
Identified -
We've identified a delay in Zoom Phone recording within the Canada and Australia regional clusters, we will provide updates as we have them.
Apr 12, 20:15 PDT
Completed -
The scheduled maintenance has been completed.
Apr 12, 12:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 PDT
Scheduled -
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.
Europe (Frankfurt) Europe (Leipzig)
Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.
Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.
During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Feb 27, 13:17 PST
Resolved -
This incident has been resolved.
Apr 10, 05:23 PDT
Monitoring -
Issues with signing into the Zoom Learning Center has been resolved. We will continue to monitor and provide updates as we have them.
Apr 10, 04:43 PDT
Investigating -
We are investigating the issues with signing into the Zoom Learning Center, we will provide updates as we have them.
Apr 10, 04:23 PDT
Resolved -
This incident has been resolved.
Apr 8, 02:30 PDT
Monitoring -
We have resolved the issues with Zoom meeting affecting a subset of users in Hong Kong and Europe. We will continue to monitor and provide updates as we have them.
Apr 8, 02:10 PDT
Investigating -
We are investigating the issues with Zoom meeting affecting a subset of users in Hong Kong and Europe, we will provide updates as we have them.
Apr 8, 01:47 PDT
Completed -
The scheduled maintenance has been completed.
Apr 7, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 17:00 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 7, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 17:00 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 7, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:00 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Web Client International Regions EMEA
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 6, 20:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 08:00 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Web Client International Region IN
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 6, 18:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 06:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 2, 06:50 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Web Client International Regions AU & CN
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 6, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Integration/Marketplace/ZoomApp US Region
Integration/Marketplace/ZoomApp International Regions, Canada (AU, EU, Asia, Middle East)
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 6, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 6, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled -
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.
Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule
Zoom Meeting International Regions, Canada (AU, EU, Asia, Middle East)
Zoom Device Management/Zoom Room/Zoom Revenue Accelerator/Whiteboard/Calendar/Billing US Region
No service downtime is expected for this change.
Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article: https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates
Completed -
The scheduled maintenance has been completed.
Apr 5, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled -
Zoom will perform service maintenance in the following URL(s) used by Zoom Phone experience to replace the Cloudfront certificate with a new certificate that signed by DigiCert Global Root G2 certificate authority. No expected downtime for this change.
DNS name Maintenance Window hybridupdate.zoom.us 4-5-2024, 05:00 PM - 10:00 PM PDT
Mar 12, 10:10 PDT
Completed -
The scheduled maintenance has been completed.
Apr 5, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled -
Zoom will perform service maintenance in the following URLs used by Zoom Phone and Zoom Contact Center to replace the Cloudfront certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority. No expected downtime for this change.
Completed -
The scheduled maintenance has been completed.
Apr 5, 19:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled -
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.
Canada (Vancouver) Brazil (Sao Paulo)
Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.
Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.
During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Feb 27, 12:57 PST
Completed -
The scheduled maintenance has been completed.
Apr 5, 12:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 09:00 PDT
Scheduled -
Zoom will perform service maintenance in the following sip zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by Digicert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.
Asia Pacific (Sydney) Asia Pacific (Tokyo) Asia Pacific (Mumbai)
Zoom will be transitioning to certificates signed by Digicert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.
Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.
During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Feb 27, 12:58 PST