S. 1088 would authorize federal agencies to gather feedback (voluntarily and anonymously) from U.S. citizens and customers regarding agency services. Standard questions developed by the Office of Management and Budget and the General Services Administration would be used to solicit that feedback. The bill also would require agencies to post responses online and to use the feedback to improve their services. Finally, the bill would establish a centralized website that would link to all agency reports and would require the Government Accountability Office to prepare an annual report on the quality of customer services provided by federal agencies.
According to information from selected agencies, most provisions of the bill would expand on current law, policies, and practices of the federal government. Executive Order 13571 directed agencies to develop customer service plans. In addition, the Government Performance and Results Act and the Government Performance and Results Modernization Act require agencies to improve their performance. Because such efforts are ongoing and the bill’s new reporting requirements are not significantly different from current requirements, CBO estimates that implementing the bill would not significantly affect the federal budget.
Enacting the bill could affect direct spending by agencies not funded through annual appropriations; therefore, pay-as-you-go procedures apply. CBO estimates, however, that any net increase in spending by those agencies would not be significant. Enacting S. 1088 would not affect revenues.
CBO estimates that enacting S. 1088 would not increase net direct spending or on-budget deficits in any of the four consecutive 10-year periods beginning in 2028.
S. 1088 contains no intergovernmental or private-sector mandates as defined in the Unfunded Mandates Reform Act and would impose no costs on state, local, or tribal governments.
