Starlink 4+

I’m an IT admin and I’m floored. I came to set this satellite service up for a family who lives a rural, desert location and I expected it to be a slight improvement over their existing satellite internet provider who I CONSTANTLY heard complaints about but I couldn’t do anything (I’m not an ISP and the cable and phone companies won’t drop service here). They finally got into this Starlink program and now I want it! The transparency, simplicity, and the SERVICE are GREAT! This should be what the other ISP’s are copying because I want visibility to know when my home’s last network outage occurred and the duration. Instead of guessing network speeds, they provide the testing tools right instead the app. It’s great!

Since I am an IT Admin, I will say that I wish there were some MORE router configuration options available (like guest wireless, child safety tools, etc.) but NONE of that is a priority over the current tools that Starlink has provided here. Those are only things that could bog services and hardware down over time, so I’ll gladly take this setup and hope that they keep their foot on the pedal to become the next big ISP!

Elon Musk you have truly made the world happy I know for one thing that you have given me actual hope of having good internet. Relying off of phone lines for internet and only getting downloads speeds of 1-3mbps if even that on one device is truly and disappointment and seeing how the fiber optic internet situation we are having in my are with them going down half my road and stoping and coming from the other side of my road only the the edge causes some serious lag. For example, call of duty games have always been my favorite and now that internet requires faster speeds to function anymore has caused me to ultimately slow down on gaming almost to where I never wanna play anymore. And Starlink has given me enough hope to rekindle my love for gaming. With this I also plan to build my first Pc and join a new community of gamers after being an xbox fan for so long. Thank you and please never stop innovating you are truly the best man on earth with a wonderful purpose in life.

1) Your “feedback” list needs to include “download speed” to report up or down. 2) Download speed does not reflect the reported speeds from the “Speed Test”. 3) The “Statistics” screen is a disaster. It is unreadable in terms of contrast of the graph labels, and the graphs are so flat, with no visible scale, that they are meaningless. 4) the “Support” options list only a limited number of choices, NOT including “Other”. So, we are forced to select an irrelevant option, to then be give another list of irrelevant solution. I realize the objective is to avoid having to actually give support by forcing the customer to wade through a mass of previously posted canned solutions to what you perceive to be common problems, but rarely are. Surely you can do better. I want to live this Starlink product, but support issues severely detract from customer satisfaction. Some documentation of the app would be helpful. A downloadable UG with ALL the functions, so it doesn’t have to be searched for in the various app menus. The system comes with literally NO documentation other than 2 cardboard illustrations completely lacking ANY textual references!