MENU
Subscribe Sign in

Competing Against Luck

The Story of Innovation and Customer Choice
By Karen Dillon, Clayton M. Christensen, David S. Duncan, Taddy Hall
Read Listen
# 15min reading time / 19min listening time
About the Summary

Innovation strategy and growth expert Clayton M. Christensen, and his co-authors Taddy Hall, Karen Dillon and David Duncan, present a new conceptual framework for products and innovation based on their conclusion that customers don’t “buy” products or services; they “hire” them to do a job. This Theory of Jobs suggests that understanding customers is not the driver of innovation – understanding customer jobs is. By understanding what causes customers to “hire” a product or service, any business can improve its innovation track record, creating products that customers not only want to hire, but that they’ll pay premium prices to bring into their lives. Competing Against Luck explains the framework and how to use it in your organization.

In This Summary, You Will Learn:

  • A new conceptual framework for products and innovation.
  • Why it makes more sense to focus on progress rather than products.
  • The pitfalls of relying on traditional consumer data.
  • How to understand and apply the Theory of Jobs to your organization.
Innovation Innovation Product Development
Buy the book at Amazon

More Summaries

Add to bookshelf

Select a shelf to add "Competing Against Luck"

Create new shelf
Cancel
Create a new shelf

After naming your new bookshelf you'll be able to assign products to it from the menu on any product page.

Cancel